Analisis Pengaruh Kinerja Perangkat Desa terhadap Pelayanan Di Kantor Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari

Etty Siswati, Afriantoni Afriantoni, Niki Kosasi, Linda Sari

Abstract


The purposes of this study and this research are 1. To determine the effect of the quality of work of village officials on services, 2. To determine the effect of the work quantity of village officials on services, 3. To determine the effect of Timeliness of village officials on services, 4. To determine the effect of the effectiveness of village apparatus village to service, 5. To find out the effect of work independence of village apparatus on service. 6. To determine the effect of work quality, work quantity, punctuality, effectiveness, work independence on services in the office Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari. Quantitative descriptive research methods and qualitative data collection methods using interviews, observations and questionnaires with a sample of 60 respondents and data analysis tools using a Likert scale. Research Results 1. Work Quality Variables ttable value 1.67303 and tcount 0.214 have no effect on service in the office Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari.2. Variable Quantity (X2) ttable value 1.67303 and tcount 0.052 has no effect on Service in the Office Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari. 3. Variable Punctuality (X3) ttable 1.67303 and tcount -0.033. Punctuality variable has no effect on Service in the Office Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari. 4. Effectiveness variable (X4) ttable 1.67303 and tcount 11.278. Effectiveness affects services in the office Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari. 5. Work independence variable (X5) ttable 1.67303 and tcount 12.843. Work Independence Variables affect Service in the Office Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari. Together (simultaneously) Fcount 1136.905 > 2.38 . This means that work quality, work quantity, punctuality, effectiveness, work independence have an influence on services in the office Desa Kehidupan Baru Kecamatan Maro Sebo Ilir Kabupaten Batang Hari

 

Keywords


Performance; Service

Full Text:

PDF

References


Arikunto, S. 2010. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta:Rineka Cipta.

Bintoro dan Daryanto. 2017. Manajemen Penilaian Kinerja Pegawai. Catakan Pertama. Yogjakarta:Gaya Media

Hardiansyah. 2011. Kualitas Pelayanan Publik. Yogyakarta: Gava Media

Moenir, A.S. 2010. Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara.

Ismail Nurdin. 2019. Kualitas Pelayanan Publik (Perilaku Perangkat Dan Komunikasi Birokrasi Dalam Pelayanan Publik), Surabaya: Media Sahabat Cendekia

Lailul Mursyidah, Ilmi Usrotin Choiriyah, 2020. Manajemen Pelayanan Publik. Sidoarjo: Umsida Press

Rahyunir Rauf & Sri Maulidiah. 2015. Pemerintahan Desa. Pekanbaru : Nusa Media

Sinambela, Lijan Poltak, dkk. 2011. Reformasi Pelayanan Publik, Teori Kebijakan, dan Implementasi. Jakarta: Bumi Aksara.

Sugiyono. 2019. Metodelogi Penelitian Kuantitatif, Kualitatif Dan R&D. Bandung: Alfabeta




DOI: http://dx.doi.org/10.33087/jiubj.v23i1.3091

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

ADRESS JOURNAL

JURNAL ILMIAH UNIVERSITAS BATANGHARI JAMBI (JIUBJ)
Published by Lembaga Penelitian dan Pengabdian kepada Masyarakat
Adress: Jl.Slamet Ryadi, Broni-Jambi, Kec.Telanaipura, Kodepos: 36122, email: jiubj.unbari@gmail.com, Phone: 0741-670700

Creative Commons License This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.