Ŕ Analisis Tingkat Kedisiplinan Serta Tingkat Kejujuran dan Pengaruhnya terhadap Kinerja Pelayanan Pegawai pada Kantor Pengadilan Agama Muara Bulian Kabupaten Batang Hari Jambi | AZ | Jurnal Ilmiah Universitas Batanghari Jambi

Analisis Tingkat Kedisiplinan Serta Tingkat Kejujuran dan Pengaruhnya terhadap Kinerja Pelayanan Pegawai pada Kantor Pengadilan Agama Muara Bulian Kabupaten Batang Hari Jambi

Siti Marlina AZ, Ratna Ratna, Rts. Hartha Delima, Nadiatul Khoiroh, Raden Hebat Kurnia

Abstract


This study aims to analyze the level of employee discipline and honesty and their influence on service performance at the Muara Bulian Religious Court based on service users’ perceptions. A quantitative approach with an associative-causal design was employed. The population consisted of 40 service users within a one-month period, all of whom were included as the sample using saturated sampling. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression. The results show that discipline has a positive and significant effect on service performance, while honesty does not have a significant partial effect. Simultaneously, discipline and honesty have a significant influence and explain 63.1% of the variance in service performance. Discipline proved to be the more dominant factor. These findings provide practical implications for institutional leaders to strengthen a culture of discipline in order to improve the quality of public service

Keywords


Discipline, Honesty, Service Performance, Religious Court, Service Users’ Perception

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DOI: http://dx.doi.org/10.33087/jiubj.v26i3.6586

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