Analisis Bibliometrik: Perkembangan Penelitian dan Publikasi Kualitas Pelayanan Rumah Sakit Jiwa dalam Tiga Dekade

Yenny Ratnawaty, Andy Alfatih, Andries Lionardo

Abstract


This research aims to find out the trend of scientific publications on the topic of mental hospital service quality over the last three decades, including the description of the network structure of previous researchers and their institutions. The approach method used in this research is the bibliometric analysis method. Bibliometric analysis methods are used to provide an overview of the progress and development of knowledge in studying certain research topics. In carrying out bibliometric analysis, this research uses data from journals or articles indexed by Scopus and visualizes it using the VOSviewer application version 1.6.20. Data collection in this study used keywords by entering the query: ((TITLE-ABS-KEY("psychiatric hospital") AND TITLE-ABS-KEY("service") AND TITLE-ABS-KEY(quality))). A search yielded 681 documents discussing the topic of mental hospital service quality from 1973 to 2023. The most dominant subject area was the theme "medicine" with 555 articles. As a result of the research, the most publications on the topic of mental hospital service quality in 2020 were 38 articles. The country that has published the most on this topic is the United States with 155 articles, while the researcher with the greatest productivity is Dr Hermann Spießl Bezirksklinikum Regensburg, a researcher from Germany who has published 9 scientific articles. The development of publications was analyzed based on keywords (co-words). The results were that there were 8 clusters formed from the network visualization results.


Keywords


bibliometrics, service quality, mental hospital, Scopus.

Full Text:

PDF

References


Bhairawa Putera, P., & Pasciana, R. 2021. Big Data for Public Domain: A bibliometric and visualized study of the scientific discourse during 2000–2020.

Herawati, P., Utami, S. B., & Karlina, N. 2022. Analisis Bibliometrik: Perkembangan Penelitian dan Publikasi Mengenai Koordinasi Program Menggunakan Vosviewer. Jurnal Pustaka Budaya, 9(1), 1–8.

Karmadi, K., Lieskusumastuti, A. D., Nurhayati, I., Widiyanto, A., & Atmojo, J. T. 2023. Meta-Analisis Pengaruh Empati dalam Kualitas Pelayanan terhadap Kepuasan Pasien di Rumah Sakit. Jurnal Penelitian Perawat Profesional, 5(3), 1209–1218.

Khainuddin, K., Kusmanto, H., & Isnaini, I. 2019. Analisis Kualitas Pelayanan Publik Rawat Inap Pada Badan Layanan Umum Rumah Sakit Umum Daerah Kota Subulussalam. Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, 1(1), 22–31.

Oktavia, S. N., & Prayoga, D. 2023. Kualitas Pelayanan Terhadap Loyalitas Pasien Pada Rumah Sakit Ibu dan Anak: Literature Review. Jurnal Kesehatan Tambusai, 4(3), 2199–2205.

Rifai, M., Musfirah, M., Syafar, M., & Muliati, M. 2022. Analisis Hubungan Kualitas Pelayanan Dengan Kepuasan Pasien Rawat Inap Rumah Sakit Inco Sorowako Kabupaten Luwu Timur. An-Nadaa Jurnal Kesehatan Masyarakat, 9(1), 45.

Sani, A. 2022. Analisis Kualitas Pelayanan Publik di Poliklinik Gigi Rumah Sakit Umum Daerah (RSUD) Bangka Tengah. Jurnal Studia Administrasi, 3(2), 1–14.

Tupan, T., Rahayu, R. N., Rachmawati, R., & Rahayu, E. S. R. 2018. Analisis Bibliometrik Perkembangan Penelitian Bidang Ilmu Instrumentasi. Baca: Jurnal Dokumentasi Dan Informasi, 39(2), 135.




DOI: http://dx.doi.org/10.33087/jiubj.v24i2.5104

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

ADRESS JOURNAL

JURNAL ILMIAH UNIVERSITAS BATANGHARI JAMBI (JIUBJ)
Published by Lembaga Penelitian dan Pengabdian kepada Masyarakat
Adress: Jl.Slamet Ryadi, Broni-Jambi, Kec.Telanaipura, Kodepos: 36122, email: jiubj.unbari@gmail.com, Phone: 0741-670700

Creative Commons License This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.