Analisis Hubungan Pengajaran dengan Mutu Pelayanan Rumah Sakit di Rumah Sakit Islam Kota Padang

M Adharudin, Yulastri Arif, Dorisnita Dorisnita

Abstract


Hospital service quality is an assessment of services obtained from patients with cost-efficient and results from the organization's organizational performance. Free market competition requires us to improve quality in all fields, especially in health services to be recognized internationally, the phenomenon of people prefering to seek treatment abroad is a big challenge in improving the quality of hospital services. The purpose of this study was to determine the relationship of Teaching with the services quality in Padang City Islamic hospitals. The study design used was descriptive correlation with cross sectional design. The sample of this study were 325 inpatients. The results of this study prove that there is a relationship between teaching and service quality in Padang City Islamic hospitals (P = 0.006). This study recommends hospitals to increase the active role of nurses in improving service quality with the COPA model approach, which is teaching that can be applied in hospitals.

Keywords


Service Quality; Model COPA; Teaching.

Full Text:

PDF

References


Asefzadeh, S., Gholami, S., Rajaee, R., Najafi, M., & Alijanzadeh, M. (2016). Evaluation of the Quality of Health Service Providers: The Iranian People Perspective 2014. 8(March), 2073–2080. https://doi.org/10.19082/2073

Damopolii, s. H., tucunan, a. A. T., & maramis, f. R. R. (2018). Hubungan antara mutu jasa pelayanan kesehatan dengan kepuasan pasien rawat inap di rs bhayangkara tk iii manado. Jurnal kesmas, vol. 7 no. 5., 7(5).

Ha, D. T., & Nuntaboot, K. (2016). Actual Nursing Competency among Nurses in Hospital in Vietnam. 10(3), 1013–1020.

Handayani, P. W., Hidayanto, A. N., Sandhyaduhita, P. I., Kasiyah, & Ayuningtyas, D. (2015). Strategic hospital services quality analysis in Indonesia. Expert Systems with Applications, 42(6), 3067–3078. https://doi.org/10.1016/j.eswa.2014.11.065

Indonesia, U. R. (2009). Undang-Undang No. 44 Tentang Rumah Sakit Tahun 2009.https://doi.org/10.1017/CBO9781107415324.004

Kahya, E., & Oral, N. (2018). Measurement of clinical nurse performance: Developing a tool including contextual items. Journal of Nursing Education and Practice, 8(6), 112. https://doi.org/10.5430/jnep.v8n6p112

Kim, M.-O. (2016). Study on Self-efficacy, Communication competency, Critical thinking disposition and Clinical performance ability of nursing students. Journal of the Korea Academia-Industrial Cooperation Society, 17(6), 609–617. https://doi.org/10.5762/kais.2016.17.6.609

Lenburg, C. B., Abdur-rahman, V. Z., & Klein, C. J. (2009). Implementing the COPA Model 2 9 0 N u r s i n g E d u c a t i o n Pe r s p e c t i v e s. October, 0–7.

Pihlainen, V., Kivinen, T., & Lammintakanen, J. (2017). Management and Leadership Competence in Hospital: a Systematic Literature Review. 2–7. https://doi.org/10.1108/LHS-11-2014-0072

Rantung, G. (2018). PATIENT PERCEPTION OF NURSES ’ PROFESSIONAL COMPETENCIES. (November).

Tang, C., Tian, B., Zhang, X., Zhang, K., Xiao, X., Simoni, J. M., & Wang, H. (2018). The influence of cultural competence of nurses on patient satisfaction and the mediating effect of patient trust. Journal of Advanced Nursing, (January 2018), 749–759. https://doi.org/10.1111/jan.13854

Thawesaengskulthai, N., Wongrukmit, P., & Dahlgaard, J. J. (2015). Hospital service quality measurement models: patients from Asia, Europe, Australia and America. Total Quality Management and Business Excellence, 26(9–10), 1029–1041. https://doi.org/10.1080/14783363.2015.1068596

Zarei, E., Daneshkohan, A., Khabiri, R., & Arab, M. (2014). The Effect of Hospital Service Quality on Patient’s Trust. Iranian Red Crescent Medical Journal, 17(1), 1–5. https://doi.org/10.5812/ircmj.17505




DOI: http://dx.doi.org/10.33087/jiubj.v20i2.990

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

ADRESS JOURNAL

JURNAL ILMIAH UNIVERSITAS BATANGHARI JAMBI (JIUBJ)
Published by Lembaga Penelitian dan Pengabdian kepada Masyarakat
Adress: Jl.Slamet Ryadi, Broni-Jambi, Kec.Telanaipura, Kodepos: 36122, email: jiubj.unbari@gmail.com, Phone: 0741-670700

Creative Commons License This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.